Privacy Policy
This page explains how personal information is collected and used.
Information we collect
We may collect information when you register, create a listing, send an enquiry, submit a review, report a listing, make a payment or contact us.
This may include:
- Name
- Email address
- Phone number
- Listing details
- Enquiry messages
- Review and report content
- Payment and invoice records
- Technical information such as IP address for spam prevention
How we use information
- To provide owner accounts and caravan adverts.
- To send guest enquiries to caravan owners.
- To manage advert payments, renewals and invoices.
- To moderate reviews and reports.
- To protect the website from spam, abuse or suspicious activity.
- To contact users about their account, listing or enquiry.
Sharing information
Guest enquiry details are shared with the relevant caravan owner so they can respond. We do not sell personal information.
Payments
Advert renewal payments may be processed using Stripe. Payment card details are handled by Stripe and are not stored directly by this website.
Cookies and sessions
The website uses essential cookies and sessions for login, security tokens, visitor favourites, spam prevention and core website functionality.
A cookie may also be used to remember that you have accepted the cookie notice.
If analytics, advertising or third-party tracking tools are added in the future, this policy should be updated and additional consent controls may be required.
Data retention
We keep information for as long as needed to operate the website, maintain records, handle enquiries and meet legal or administrative requirements.
Your rights
You may contact us to request access, correction or deletion of your personal information where applicable.